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Frequently asked Questions

Below are several commonly asked questions that visitors often inquire about when browsing our website. We trust that this collection of FAQs will serve as a valuable resource for you:

Q. What types of silk sarees do you offer on Sampradaay.com?

A: At Sampradaay.com, we take pride in offering a diverse range of silk sarees that celebrate the rich traditions of Indian craftsmanship. Our collection includes exquisite varieties such as Kanjivaram, renowned for its vibrant colours and intricate motifs; Banarasi, known for its opulent brocade work and luxurious feel; Each saree is a masterpiece, designed to resonate with various aesthetic preferences and occasions.

 Q. Are the colours of the sarees accurate to what is shown on the website?

A: We understand that accurate color representation is crucial when selecting a saree. While we make every effort to display colors as accurately as possible on our website, it’s important to note that colors may appear slightly different due to variations in monitor settings and lighting conditions. For more details on colour accuracy, please refer to our Disclaimer Policy

Q: What are the available saree sizes?

A: Our silk sarees are available in two main lengths: 6.5 meters and 9 meters. The 6.5-meter length is the standard size and is suitable for most traditional draping styles. The 9-meter length, also known as “Navvari” saree, is typically worn in Maharashtrian style draping. These options provide you with the flexibility to choose the length that best suits your personal style and occasion

Q: Do you provide customization services for the saree blouse?

A: Currently, we do not offer customization services for saree blouses. However, our curated collection includes a wide range of sarees that can be paired with various blouse styles to complement your chosen saree. This allows you to explore diverse combinations and create your own unique look.

Q: What is your policy on returns for saree purchases?

A: While we do not offer returns, we take great care to ensure that each saree undergoes a stringent quality check process before it reaches you. This process guarantees that you receive the finest quality product, crafted with meticulous attention to detail. For more information, please refer to our Return Policy, which provides comprehensive details about our quality commitment and policies.

Q: Do you offer international shipping?

A: Yes, we are pleased to offer international shipping to various countries around the world. Our global shipping services are designed to bring the beauty of Indian silk sarees to customers worldwide. Shipping charges and delivery times may vary depending on the destination country and the shipping method selected.

Q: Can I track the status of my order?

A: Certainly! Once your order is processed and shipped, we will provide you with a unique tracking number via email. You can use this tracking number to monitor the real-time status of your order, from the moment it leaves our facility until it reaches your doorstep. Simply visit our website or the shipping carrier’s website to track your order’s journey.

Q: What payment methods do you accept?

A: We offer a variety of secure payment options to ensure a convenient and seamless shopping experience. You can use major credit and debit cards, PayPal, and other reliable online payment gateways to make your purchase. Rest assured that your financial information is safeguarded through secure encryption protocols.

Q: Are the prices of your silk sarees fixed, or do you offer discounts?

A: While our silk sarees are meticulously crafted and reflect their true value, we occasionally offer promotions and discounts on select products as a gesture of appreciation to our customers. To stay updated on our latest offers and promotions, we recommend subscribing to our newsletter or following us on social media platforms.

Q: Can I cancel my order after it’s been placed?

A: We understand that circumstances may change. If you wish to cancel your order, you can do so within 24 hours of placing it. Please note that if your order has already been shipped, cancellation may not be feasible due to the logistics involved in the shipping process.

Q: Do you offer gift wrapping and personalized messages for orders?

A: Absolutely! We believe that every purchase is a special experience, and we’re delighted to offer gift wrapping services for your chosen sarees. Additionally, you have the option to include a personalized message along with your gift, making it even more meaningful. During the checkout process, you can select the gift wrapping and message options to add that extra touch of thoughtfulness.

Q: How do I contact customer support if I have a question or issue?

A: Your satisfaction is our priority, and we’re here to assist you every step of the way. If you have any questions, concerns, or need assistance, you can easily reach out to our dedicated customer support team. Simply visit the “Contact Us” section on our website to access our contact details or send an email to support@sampradaay.com. We’re committed to providing timely and helpful responses to ensure your shopping experience is smooth and enjoyable.

Q: Are the prices on your website inclusive of taxes and duties?

A: The prices displayed on our website are exclusive of taxes and duties. As tax regulations and import duties vary depending on your location and the destination country, additional charges may apply. Rest assured that during the checkout process, any applicable taxes and duties will be calculated and displayed to you before you finalize your purchase. This transparency ensures that you have a clear understanding of the total cost before proceeding with your order.

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