Refund Policy
At Sampradaay Silks, we are committed to ensuring your satisfaction with every purchase. Please take note of our refund policy, which has been designed to provide clarity and fairness in the event of any concerns regarding your order.
Refunds for Shipped Products:
- We regret to inform you that once the products are shipped, we do not offer refunds. We advise all customers to carefully review their orders before confirming the purchase.
Returns for Defective Products:
We take great pride in the quality of our products. In the rare event that you receive a product with a defect, we are here to assist you. To initiate a return, please follow these steps:
a. Contact Us: Notify our customer support team about the defect within 24 hours of receiving the product. You can reach us through info@sampradaay.com.
b. Product Review: Our team will review the reported defect and may request additional information or images for assessment.
c. Return Authorization: If the defect is verified, we will issue a return authorization and provide you with instructions on returning the product.
d. Return Shipping: You will be responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure that the return is received.
Refund Process:
- Once we receive the returned product and verify the defect, we will proceed with the refund process. Please allow [X days] for the refund to be processed and reflected in your original payment method.
Exclusions:
- Refunds and returns are exclusively applicable to products with verifiable defects. We do not accept returns for products due to color variations, sizing preferences, or any other non-defect-related reasons.
Contact Us:
- For any questions or concerns related to our refund policy or the return process, please feel free to reach out to our customer support team at [contact details].
We value your trust in Sampradaay Silks and are dedicated to ensuring your satisfaction. Our team is committed to addressing any issues promptly and professionally. Thank you for choosing us for your silk saree needs.
